FAQs

What is the return policy?
From the time you receive your order, you have 30 days to return the item to 
us if there is a problem with your shipment.
What are the shipping options?
We ship anywhere in the world.
When will I receive my order?
You should receive your order approximately 3 weeks from your purchase date for physical items.  Varies by location.  
What do I do if I never receive my order?  Or if it's defective?
In this case, please contact us at info@ginawilliams.com so we can investigate into the delay of your shipment.
Where are you located?
We have two locations:  Vancouver Canada and Blaine, Washington USA
How do I make sure I order the right size?
If in doubt, we suggest you order a size up - particularly if you are full figured or tall.  Otherwise, the sizes fit as shown.
How do I contact you if my question isn't answered here?
You can contact us at info@ginawilliams.com